Ms. Tan Education

There are four lessons per month. If the month has a fifth week, it will be treated as a break week, unless there is a scheduled replacement or extra class.
一个月共上四堂课，若该月有第五个星期，则该周为休息周，除非老师另行安排补课或加课

• Ms. Tan: Ms Tan teaches in Mandarin with English materials to help students familiarise with exam language and terminology
  Ms Tan：中文讲解 + 英文教材，帮助学生熟悉考试术语与表达
• Mr. Brian: Mr Brian uses full English explanations with both bilingual materials to strengthen students’ understanding of scientific terms
  Mr Brian：全英文教学，搭配国英语教材，强化学生对专业术语的理解与应用
• KC Teoh: Mr Teoh teaches Bahasa Melayu for both Bahasa Melayu and Principles of Accounts (Akaun) lessons to ensure students are familiar with correct exam terms, formats, and expressions.
  KC Teoh：老师在国语及会计（Akaun）课程中皆以马来文教学，帮助学生熟悉考试所需的正确术语、格式与表达方式。
• Teacher Veann: Teacher Veann teach in bilingual explanations (Chinese and English) with English materials, strengthening practical English application and ensuring true understanding and absorption of the content
  Teacher Veann: 中英讲解 + 英文教材，强化英语应用及确保学习内容真正吸收
• Teacher Jeannie 蔡老师：Malay materials with Mandarin explanations to help students understand key concepts more easily and master exam-focused content effectively.
  Teacher Jeannie 蔡老师：马来文教材 +中文讲解 ，帮助学生更轻松理解关键概念，精准掌握考试重点。
• Sir Fam: Sir Fam teaches in Mandarin with English materials to help students accurately understand concepts
  Sir Fam：中文讲解 + 英文教材，帮助学生准确理解概念

• Ms. Tan: Online & Physical (Zoom / Alor Setar Jalan Pegawai)
  Ms Tan：线上线下同步（Zoom / Alor Setar Jalan Pegawai）
• Mr. Brian: Online only (Zoom)
  Mr Brian：线上授课（Zoom）
• KC Teoh: Online & Physical (Zoom / Alor Setar Taman Rakyat)
  KC Teoh：线上线下同步（Zoom / Alor Setar Taman Rakyat）
• Teacher Veann: Online Only (Classin)
  Teacher Veann: 线上授课 (Classin)
• Teacher Jeannie 蔡老师：Online Only (Zoom)
  Teacher Jeannie 蔡老师：线上授课（Zoom）
• Sir Fam：Online Only (Zoom)
  Sir Fam：线上授课（Zoom）

Yes, playback recordings are provided for every lesson, with no extra request or charges needed.
是的，每堂课皆会提供课堂回播，无需额外申请或付费
– Ms. Tan: Google Drive
– Mr. Brian: Google Drive
– KC Teoh: Google Drive
– Teacher Veann: Google Drive
– Teacher Jeannie 蔡老师：Google Drive
– Sir Fam: Google Drive

Make-up lessons will be arranged for public holidays and announced via the WhatsApp group
如遇特定节日，课程将安排补课，并通过 WhatsApp 群组通知

Yes, if a class is cancelled, a replacement will be arranged. Details will be announced in the WhatsApp group.
会的，若有临时取消的课程，中心将安排补课，并通过WhatsApp群组公布时间与方式

Yes. Students may catch up via playback at their convenience, but are expected to follow through with all lessons.
可以。学生可根据个人时间安排观看回播，并确保每堂课内容皆有跟进学习

• Ms. Tan: Homework is not marked, but all practice questions will be explained step-by-step during class, with additional video explanations provided to support student understanding
  Ms Tan：不批改作业，但所有练习题将在课堂上逐题讲解，并提供额外的视频讲解，帮助学生巩固理解
• Mr. Brian: Yes, homework will be marked. Students are required to submit on time
  Mr Brian：会批改作业，并要求学生在指定时间内提交
• KC Teoh: Homework is not marked. All content is throughly covered in live classes
  KC Teoh：不批改作业，所有内容通过直播完整讲解
• Teacher Veann: Yes, homework will be marked. Students are required to submit on time
  Teacher Veann: 会批改作业，并要求学生在指定时间内提交
• Teacher Jeannie 蔡老师：Assignments will be given along with the skema, allowing students to self-mark and evaluate their learning progress.
  Teacher Jeannie 蔡老师：课堂将安排适量的作业，并附上skema，让同学能够自行批改与检视学习成效。
• Sir Fam: Homework will be given in appropriate amounts, and they will be discussed in the following lesson or provided with marking schemes (skema) to allow students to self-check their work.
  Sir Fam：课堂将安排适量的作业，并在下一堂课讨论或附上skema，让同学能够自行批改。

Student may purchase the following options for catch-up:
学生可选择以下配套进行补课：
1. Standard Plan: Full playback access for half-year
半年配套：获得半年完整课堂回播
2. Full-Journey Plan: Access to all class playbacks throughout the year
全年配套：获得全年所有课堂回播
3. Lite Plan: Purchase playback for specific 2-month blocks
双月配套：可按需购买特定双月的课堂回播

👉 Please inform our admin of the months you wish to purchase
👉 请向助理说明所需月份

Yes, we offer trial lessons in the form of recorded class replays. Students may access past lesson recordings via Google Drive to experience our teaching style and classroom environment, without disrupting the quality and flow of ongoing classes.
To request trail access, please contract our customer service team and provide a valid Gmail address for viewing authorisation.
可以，本中心提供课堂回放试课。学生可通过Google Drive观看过往课堂录影，真实体验课堂内容与教学方式，而不影响现有课程的品质与秩序。
如有需索取试课回放，请联系客服并提供有效的Gmail账号，以便开通观看权限。

To support effective learning, we kindly ask parents to:
为了确保学生取得最佳学习成果，老师鼓励家长：

– 协助孩子准时上课 | Ensure punctual class attendance
– 督促孩子完成作业 | Encourage homework completion
– 尊重老师的教学安排 | Respect the teacher’s lesson planning
– 提供安静学习环境，建议使用耳机或专属房间 | Provide a quiet space (headphones or private room recommended)

• For admin issues (e.g. leave, payment), contact the admin
  行政事项（如请假、缴费等）请联系助理
• For academic questions, students may DM the teacher after class, following the Post-Class Inquiry Guide for faster response
  课业问题可在课后私信老师，务必遵守《课后信息询问指南》以提高回应效率

Inform the admin in advance and complete the class playback before the next lesson to stay on track
请提前通知助理，并于下一堂课前完成课堂回播，以免落下进度

• F1-F3: Camera is compulsory to foster self-discipline
• F4-F5: Optional but highly encouraged
  Suggested angle: upper body or writing area clearly visible
  
• F1-F3：必须开启摄像头，培养自律
• F4-F5：自行决定（老师鼓励开启）
  摄像头范围建议：上半身或手部+作业区

• Online bank transfer (Giro not accepted due to slow processing)
  线上银行转账（不接受 GIRO，处理时间慢影响对账）

Yes. If you require an official receipt, please request it from our customer service team.
可以，如需官方收据，可直接向客服索取。

• Delivery: 1-2 working days after registration (stock-dependent)
  邮寄：报名后1–2个工作日内寄出（视库存而定）
• Self-collection: Visit centre during admin hours
  自取：依照助理办公时间到中心领取

• Peninsular Malaysia: 3-5 days
  西马：约3–5天
• East Malaysia: 7-14 days
  东马：约7–14天

• If the defect severely use, return the item and we’ll send a new one at our cost
  若严重影响使用，可退回中心，我方将免费补寄新教材，邮费由本公司承担
• Minor cosmetic flaws that do not affect usability will not be replaced
  若仅为轻微瑕疵， 不影响正常使用，恕不更换，敬请见谅

Uploaded within an hour after class. No request needed.
课程结束后约一小时内上传，可立即点击观看，无需申请

To ensure video quality, the replay for classes ending at 10:00 PM will be uploaded on the following working day during office hours, within 24 hours.
为了确保影片品质，晚上 10 点结束的课堂，其回放会在隔天上班时间内上传，并保证于 24 小时内完成。

⚠️ 本中心保留对课堂回放上传时效的最终解释权。
⚠️ The center reserves the right of final interpretation regarding the replay upload timeline.

We provide playback to support students in:
为提升学习效率，我们主动提供回播功能以达以下目标：

– Reinforcing class content ｜复习巩固
– Flexible revision anytime ｜灵活时间安排
– Learning at one’s own pace ｜自主节奏学习
– Exam revision & final prep ｜考前冲刺复习
– Building responsibility ｜培养责任感与自律

Yes. The following options are available (required workbook purchase)：
可以，以下为可选配套（需搭配刷题本）：

1. Standard Plan: Full playback access for half-year
半年配套：半年完整回播
2. Full-Journey Plan: Access to all class playbacks throughout the year
全年配套：全年所有回播
3. Lite Plan: Purchase playback for specific 2-month blocks
双月回播：可购买特定月份回播，请向助理说明所需月份

⚠️ Important: You are purchasing playback access, not video files or permanent ownership.
Access is only valid during the paid period and within the stated validity (until 31st Dec for general courses; until SPM ends for F5). Once payment stops or the students withdraws, all playback access will be revoked.
⚠️ Important: All playback are generated after the completion of the live session on the same day and are not pre-recorded.

⚠️ 注意：购买的是「回播观看权限」，而非视频文件或永久拥有权。
学生仅可在付费期间与观看期限内（一般至12月31日；F5至SPM考试结束）使用。一旦退出课程或停止缴费，所有回播仅限立即终止。
⚠️ 注意：所有课堂回播均于当天课程结束后生成，非预先录制。

Playback is an additional benefit exclusively for active students.
Once you withdraw or stop payment, all playback access will be revoked immediately, and related content will removed.
课堂回播为课程的附加福利，仅限在籍学生使用。
一旦退出课程或停止缴费，所有回播仅限将立即终止，相关资料也会同步移除。

⚠️ Playback is strictly view-only. Downloading, recording, or redistribution is prohibited and may lead to legal action
⚠️ 课堂回播仅供在线平台观看，禁止下载、录屏或外传。侵犯版权将依法追究法律责任